WHO WE ARE
YUCAAS transforms customer care for SMBs by simplifying, integrating, and enhancing support experiences with measurable impact. With over 10 years of expertise in Zendesk and AWS, we deliver tailored, scalable solutions that blend technical excellence with business insight.
TOGETHER WE HAVE
+20
years of experience
as owners of digital care solutions
OUR SERVICES
Implementing Zendesk is easy, but implementing it the right way takes years of experience. We have been there and know what it takes to set up robust processes, channels, and reporting tailored to your needs. Doing it right will save you hundreds of hours, making it easier to scale as your support grows.
01
Strategy & Execution
For new Zendesk customers, or for customers needing to re-fresh their support strategy, we can help assess your needs and craft a strategy and roadmap on how to accomplish your goals.
What's included:
✔ Current state assessment
✔ Future state recommendations
✔ Blueprint for implementation
✔ Implementation
✔ App development
— Dedicated expert
— Hands-on
— 24/7 support
— Channels configuration
— Native integrations
— SLA for support cases
— SLA for configurations
— Phone, and email access
— Tracking and reporting of tasks
— Shared pool of experts
02
SMART START
Top Zendesk experts in the world at competitive rates in a service-on-demand model. Starting at $2,500 / month.
What's included:
— Current state assessment
— Future state recommendations
— Blueprint for implementation
— Implementation
— App development
— Dedicated expert
✔ Hands-on
✔ 24/7 support
✔ Channels configuration
✔ Native integrations
✔ SLA for support cases
✔ SLA for configurations
✔ Phone, and email access
✔ Tracking and reporting of tasks
✔ Shared pool of experts
03
TEAM PLUS
Hire full-time Zendesk experts as part of your team, enhancing your support channels with the best talent to help you transform your operations.
What's included:
— Current state assessment
— Future state recommendations
— Blueprint for implementation
— Implementation
✔ App development
✔ Dedicated expert
✔ Hands-on
✔ 24/7 support
✔ Channels configuration
✔ Native integrations
✔ SLA for support cases
✔ SLA for configurations
✔ Phone, and email access
✔ Tracking and reporting of tasks
— Shared pool of experts
BUSINESS IMPACT
At the core of our mission, we transform real operations into business impact. We understand the complexities of the current environment and focus on practical solutions that foster efficiency and growth. With our expertise, your can achieve remarkable results that resonate at all levels.
BUILD
+27
bots in multiple countries and channels w/ 60% deflection
+250
different flows including care and sales use cases
+50
custom apps integrated to business information
2
weeks record implementation of AI use cases
operate
+2 M
monthly handled tickets
+4 K
monthly agents across multiple countries
+5 K
articles in multiple languages
3RD
largest zendesk implementation in LATAM
value
60%
conversations solved by Bot in multiple channels
$50 M
in cost-to-care savings. Avoigind and Prodcutivtiy
10%
increase in sales by implementing Zendesk Apps and Flows
1st
place US CXA 2022 for Best Digital Transformation
WE ARE EXPERTS
Our expertise allows us to assist in various fields and products, providing tailored solutions. With a dedicated team, we deliver exceptional service that drives client success.
ECARE ECONOMICS
Make your support operations cost-effective while keeping your customers happy.
customer service journeys
Create smooth and personalized customer experiences across every interaction.
bots & AI implementation
Use smart bots and AI to save time and improve efficiency.
zendesk messaging
Keep conversations flowing across channels with real-time, tailored messaging.
zendesk guide
Give customers the answers they need with a powerful self-service system.
zendesk explore
Turn your support data into actionable insights to improve performance.